Terms and Condition - EBD Express

Terms and Conditions – EBD Express

Welcome to EBD Express, your trusted online store for the best gadgets in Bangladesh. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree to these terms, you must not use our website.

1. Acceptance of Terms

By accessing or using the EBD Express website, you agree to comply with and be legally bound by these Terms and Conditions, along with our Privacy Policy. These terms apply to all users of the site, including customers, visitors, and merchants.

2. Account Registration

To make a purchase on EBD Express, you may be required to create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account login details, including your password, and for any activities that occur under your account.

If you suspect any unauthorized use of your account, please contact us immediately.

3. Product Information

We strive to provide accurate and up-to-date information about the products listed on our website, including product descriptions, prices, and images. However, we do not guarantee that all information is error-free. EBD Express reserves the right to make changes to product details, pricing, or availability without prior notice.

In the event of a pricing error or product misrepresentation, we reserve the right to cancel or modify an order. If such a situation arises, we will notify you and offer you the option to proceed with the corrected order.

4. Order Placement and Acceptance

When you place an order on EBD Express, you are making an offer to purchase the items in your shopping cart. Orders are subject to availability, and we reserve the right to accept or reject an order at our sole discretion. Once an order is placed, we will send you an order confirmation via email. The confirmation does not constitute acceptance of the order, and the contract is only formed once the product is shipped.

5. Pricing and Payments

All prices listed on EBD Express are in Bangladeshi Taka (BDT) and include VAT, unless stated otherwise. We accept various forms of payment, including credit/debit cards, mobile payments, and bank transfers. Payment must be made in full before the shipment of your order.

In case of payment failure, your order will be canceled. EBD Express is not responsible for any bank or transaction fees associated with the payment process.

6. Shipping and Delivery

We aim to process and ship your order as quickly as possible. Delivery times may vary depending on your location, product availability, and external factors such as weather or holidays.

Shipping charges are calculated during the checkout process and are based on the delivery location and weight of the items purchased. Once your order has been shipped, you will receive tracking information to monitor your delivery.

Please note that EBD Express is not responsible for delays caused by the shipping carrier, customs, or other unforeseen circumstances.

7. Returns and Refunds

We offer a 7-day return policy on most products, provided that the items are returned in their original, unopened condition. To initiate a return, please contact our customer support team. The return shipping cost will be borne by the customer, unless the item is defective or an error occurred on our part.

Refunds will be processed to the original payment method once the return is verified and the product is inspected. EBD Express reserves the right to refuse returns that do not meet the above conditions.

8. Product Warranty

Most products sold on EBD Express come with a manufacturer’s warranty. The warranty details will vary by product and brand, and we encourage you to check the specific warranty information for the item you are purchasing.

In the event of a defect, customers are advised to follow the manufacturer’s warranty claim process or contact our customer service team for assistance.

9. Customer Obligations

You agree not to:

Use our website for any unlawful purpose or in violation of these Terms and Conditions.
Engage in any activity that could damage, disable, or impair the website’s functionality.
Attempt to gain unauthorized access to our systems, servers, or networks.
Use our website to transmit any malicious software, viruses, or other harmful code.

EBD Express reserves the right to suspend or terminate your account or access to the website in case of violation of these obligations.

10. Intellectual Property

All content on the EBD Express website, including but not limited to product descriptions, images, logos, and text, is the intellectual property of EBD Express or its affiliates. You may not reproduce, distribute, or modify any content from this website without prior written permission.

11. Limitation of Liability

EBD Express is not liable for any damages, losses, or injuries resulting from the use or inability to use our website or products, including direct, indirect, incidental, or consequential damages. Our liability is limited to the maximum extent permitted by law.

12. Privacy Policy

By using our website, you acknowledge that you have read and agreed to our Privacy Policy, which outlines how we collect, use, and protect your personal information. For more details, please refer to our Privacy Policy page.

13. Changes to Terms and Conditions

EBD Express reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website, and it is your responsibility to review these terms regularly. Your continued use of the website after any changes indicates your acceptance of the updated terms.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.